Greenway Lawn Services: Late Payment Policy Effective Date: [12-1-2023]

At Greenway Lawn Services, we value our partnership with you and strive to maintain a seamless experience. To ensure clarity and fairness in our transactions, we have refined our Late Payment Policy:

Payment Terms: All payments are due within 30 days from the date of the invoice.

Late Payment Consequences: Collections and Legal Fees: In cases where payment is not received within the specified timeframe, collection agency fees and associated legal costs may be applied to your past due account balance. Our aim is to recover overdue payments efficiently while minimizing the impact on both parties. Late Fees: Late fees will be applied if payment is not received within 30 days of the invoice due date.

Requoting and Rescheduling: To reinstate the project onto our schedule after a late payment, please adhere to the following steps:

1. Requoting: • Our team will review the project and generate a new quote based on current rates and any changes in circumstances if needed. This quote will reflect the updated pricing for the services required.
2. Quote Acceptance: • The customer must sign and accept the new quote, indicating their agreement to the terms and conditions outlined.
3. Payment Method: • A valid payment method must be stored on file, securely stored and used for future payments.
4. Late Fees: • All accrued late fees, calculated at a rate of 13% of the outstanding amount, must be paid in full prior to rescheduling the project. This fee is implemented to cover incurred administrative costs and maintain fairness among customers who adhere to timely payments. •

Communication: We understand that circumstances may arise that lead to delayed payments. If you anticipate difficulty in meeting the payment deadline, we encourage you to contact our billing department as soon as possible. We are committed to working with our customers to find suitable solutions and prevent unnecessary inconveniences.

Appeals and Disputes: If there are concerns or disputes related to a late payment, clients must initiate the appeals and disputes process within 14 days of receiving a late payment notification. Please email Dalten at dhampton@gwlawns.com or reach out to our customer service department at 662-686-6008 to initiate the process.

Thank you for entrusting Greenway Lawn Services with your lawn care needs. We believe that clear communication and adherence to our policies will help us maintain a mutually beneficial working relationship. Your satisfaction is our priority, and we appreciate your cooperation in upholding these payment terms.